Penny Auction Intelligence

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Monday, December 13, 2010

Something to Squawk about !

I was very concerned about not getting what I paid for from QUIBIDS!
I was out on a limb for over FIVE THOUSAND DOLLARS $5000.00
What is it I had to Squack about ? Well when my account was deactivated mid auction
Incident
Unfortunately we have canceled and refunded two items that you have won in auction. The refunds have been credited to the credit card used in the purchase and we have set up BuyIt Nows for the two items so that we can ship them to you as soon as they are re-purchased. We apologize for any inconvenience that these situations have caused and please feel free to contact us with any other questions you may have. Thanks and have a great day.
Reward
We wanted to let you know that we have added 53 bids to your account as a result of:was disabled while participating in an auction.
Sorrow
We are sorry to notify you that your order for the following item has been cancelled.Product: $200 You Choose It!
Glitches
Dear QuiBidder, We noticed that you attempted to process a transaction early this morning. Unfortunately, we were experiencing technical problems with our order processing system that have since been resolved. You may return to our site at your convenience to complete the transaction if you have not already done so. Our customer support staff will be addressing any specific issues you previously contacted us for.To help compensate for the inconvienence we have credited your account with 5 free voucher bids; you should see these bids appear in your account history the next time you log in.
Epilogue
We regret to inform you that your account has been disabled for review by the Compliance Department. This review is due to possible violations of our Terms and Conditions. Quibids takes these issues very seriously, in an effort to maintain fairness, equality and fun for all of our participants. For security purposes we will not be able to disclose further details, however, once the outcome of this review has been determined you will be notified by the Compliance Department.In order to verify your account please provide us with the following two forms of identification:1. State issued photo ID 2. Proof of Card or Billing (either a billing statement showing the last four digits of the card number or the card itself)*Please note that we are not asking for the full credit card number. Please mark out or cover all but the last four digits of your credit card. You can scan the documents and send them or fax them Please make sure that any documents that are sent are copied properly and fully visible, if they are not we will require them to be resent. Thank you for your understanding; we will activate your account once this verification has been completed! Please respond within one week from the sending of this email.Sincerely,
THE FOLOWING MORNING -THE MORNING AFTER DEACTIVATION:
Hi Beth Virginia!We are sorry to notify you that your order for the following item has been cancelled.Product: $200 You Choose It!
Account disabled, failure to verify within a week-Quibids Compliance DepartmentConfused?! Don't worry. If you have any questions about why this order was cancelled, please contact our support department by replying to this e-mail.
CONFUSED NOT AT ALL.... Just scared as hell !

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